Shopping Guide & FAQ

For a smooth shopping experience.

For an enjoyable shopping experience from start to finish, you’ll find detailed answers in the FAQ sections below — and if you ever need to make a return, all refund information is in our Refund Policy

HAPPY SHOPPING! 🛍️ 🛒

5 useful tips ☝🏼

Check the details.
Read the product description and specifications before ordering.

Measure once, buy once.
Compare with your favourite fit before choosing a size.

Think before you click.
Avoid ordering multiple colours or sizes just to decide later.

Keep it simple.
Each order = one shipment = less packaging and transport.

Ask if you’re unsure.
We’re happy to help — just send us a message before you order.

Before you order

Please take a moment to review your choices.

Read the product information and make sure the size, colour and format are right before you click Add to cart.

Most of our products are made especially for you when you order — so while returns are possible, thoughtful shopping helps reduce unnecessary shipping and waste.

Product information

Each product page includes detailed information under Product Specification — such as materials, care instructions and other useful information.

For apparel, you’ll also find a Size Guide next to the description.

Knowing what your products are made of and how to care for them helps them last longer – good for you, and for the planet.

Exchanges & returns

If you ordered the wrong size or colour, simply return the item and place a new order for the one you want instead.

Returns are handled directly through us — return shipping isn’t free, and personalised or custom made items can’t be returned.

We process returns quickly once the product is back with us, keeping things simple for you and sustainable for everyone.

A friendly note 🤓☝🏼

We want shopping with Stable & Style to feel easy, mindful and fair.

Please help us take care of our planet by choosing thoughtfully — together we can reduce unnecessary transport and waste, keeping our little corner of the world a bit more beautiful. ♻️

ORDERING & PAYMENT 🛒

Browse our collections, add your favourites to the cart, and follow the checkout steps. Enter your shipping and payment details, confirm your purchase — and you’ll receive an order confirmation by email.

No, you can check out as a guest. Creating an account is completely optional, but it makes future purchases a little faster.

We accept Visa, Mastercard, Apple Pay, Google Pay, and Shop Pay. All payments are processed securely at checkout.

Made-to-order items go into production as soon as payment is completed and cannot be changed or cancelled once production has started. For cancellations and withdrawals, visit our Cancel Order page.

SHIPPING & DELIVERY 🚚

No, we currently ship within the European Union only. Keeping deliveries local helps reduce both transport distance and emissions.

Made-to-order items typically take 3–5 business days to produce, plus 5–10 business days for delivery. In-stock items ship within 1–3 business days.

Yes, absolutely. You’ll receive a tracking link as soon as your item ships so you can follow its journey all the way home.

We work with trusted EU production partners to keep shipping routes shorter and more sustainable. That means your order may arrive in separate parcels and on different days — each with its own tracking link.

RETURNS & REFUNDS 🔙

Yes – you have the right to return standard items within 14 days of delivery, in line with EU consumer law. Items must be unused, in their original condition and packaging. Customers are responsible for return shipping costs. To start the process, visit our Cancel Order page.

All our products come with a two-year warranty in line with EU law. Please contact us at withdrawal@stableandstyle.com with a photo and we'll make it right – either with a replacement or a refund.

Yes – but only if the product is faulty, damaged or incorrect. Personalized or custom-made items are produced especially for you, which means they can’t be returned, cancelled or changed for any other reason.

If your order hasn't shipped yet, we'll refund you immediately once the cancellation is processed. For returns, your refund will be issued once we have received and approved the returned goods.

PRE-ORDER ⏳

A pre-order means the product isn’t currently in stock. When you place your order, we’ll reserve it for you and ship it 4–7 days after it has arrived at our warehouse.

Yes — your pre-order will be shipped separately once it’s back in stock.

Yes — local pickup is available in Falkenberg for in-stock and preorder products. You’ll receive an email when your order is ready for pickup.

Please note: Pickup can’t be combined with delivery in the same order — please place separate orders!

Yes, as long as your pre-order hasn’t been shipped yet. Once it’s on its way, the standard return process applies.

GIFTS & GIFT CARDS 💝

Yes, digital gift cards are available in our store.

Yes – simply enter the recipient’s address in the Shipping address field at checkout.

If you’re buying a digital gift card, you can also include a short personal note for the recipient.

For physical gifts, we don’t yet offer printed gift notes, but we’re looking into adding that in the future.

Yes – just tap the heart icon 🩷 on any product page to add it to your Wishlist. You’ll see a confirmation in the top right corner, and you can view your saved items anytime by clicking the Wishlist icon at the bottom left of the screen.

Your Wishlist can also be shared – perfect for hinting gift ideas to friends or family. 🎁

SUSTAINABILITY ♻️

No – we believe in fair and transparent pricing. Shipping is never truly “free” – it’s always included somewhere. By keeping prices honest and charging shipping separately, we avoid hidden costs and over-consumption.

Because free returns encourage over-ordering and unnecessary transport. When return shipping is paid by the customer, it helps reduce waste and emissions while keeping prices fair for everyone.

All products sold by Stable & Style comply with the EU General Product Safety Regulation (GPSR), which ensures that every product on the market meets strict safety standards. We only work with suppliers who meet these requirements, so you can shop with confidence.