SHOPPING GUIDE & FAQ

We know you like things simple – so do we.
Here’s everything you might want to know about shopping with Stable & Style – from orders and shipping to returns and sustainability.

Before you order

Please take a moment to review your choices.

Read the product information and make sure the size, colour and format are right before you click Add to cart.

Most of our products are made especially for you when you order — so while exchanges are possible, thoughtful shopping helps reduce unnecessary shipping and waste.

Exchanges & returns

If you ordered the wrong size or colour, simply return the item and place a new order for the one you want instead.

Returns are handled directly through us — return shipping isn’t free, and personalized items can’t be returned.

We process returns quickly once the product is back with us, keeping things simple for you and sustainable for everyone.

Product information

Each product page includes detailed information under Product Specification — such as materials, care instructions and other useful information.

For apparel, you’ll also find a Size Guide directly below the description.

Knowing what your products are made of and how to care for them helps them last longer — good for you, and for the planet.

A friendly note

We want shopping with Stable & Style to feel easy, mindful and fair.

Please help us take care of our planet by choosing thoughtfully — together we can reduce unnecessary transport and waste, keeping our little corner of the world a bit more beautiful. ♻️

For a smooth shopping experience.

For an enjoyable shopping experience from start to finish, you’ll find detailed answers in the FAQ sections below — and if you ever need to make a return, all refund information is in our Refund Policy

Happy shopping! 🛍️ 🛒

Check the details. Read the product description and specifications before ordering.

Measure once, buy once. Compare with your favourite fit before choosing a size.

Think before you click. Avoid ordering multiple colours or sizes just to decide later.

Keep it simple. Each order = one shipment = less packaging and transport.

Ask if you’re unsure.
We’re happy to help — just send us a message before you order.

ORDERING & PAYMENT 🛒

Browse our collections, add your favourites to the cart, and follow the checkout steps. Enter your shipping and payment details, confirm your purchase — and you’ll receive an order confirmation by email.

Print-on-demand items go into production as soon as payment is completed, which means they can’t be changed or cancelled afterwards. For in-stock items shipped directly from us, you can cancel before the product has been packed and shipped — just contact us and we’ll help you sort it out.

No, you can check out as a guest. Creating an account is completely optional, but it makes future purchases a little faster.

SHIPPING & DELIVERY 🚚

No, we currently ship within the European Union only. Keeping deliveries local helps reduce both transport distance and emissions.

Most orders arrive within 5–10 business days. You’ll receive a tracking link by email as soon as your product is on its way.

We work with trusted EU production partners to keep shipping routes shorter and more sustainable. That means your order may arrive in separate parcels and on different days — each with its own tracking link and shipping cost shown at checkout.

Yes, absolutely. You’ll receive a tracking link as soon as your item ships so you can follow its journey all the way home.

RETURNS & REFUNDS ↩️

Yes – you can return standard items within 14 days of delivery, in line with EU consumer law. Items must be unused, in their original condition and packaging, with receipt or proof of purchase. Customers are responsible for return shipping costs.

Yes — but only if the product is faulty, damaged or incorrect. Personalized or custom-made items are produced especially for you, which means they can’t be returned, cancelled or changed for any other reason.

Please contact us before sending anything back. We’ll provide instructions for how to return your item safely and smoothly.

Once your return has been received and approved, your refund will go back to your original payment method. Processing times may vary depending on your bank or card provider.

PREORDERS ⏳

A preorder means the product isn’t currently in stock. When you place your order, we’ll reserve it for you and ship it 4–7 days after it has arrived at our warehouse.

Your preorder will be shipped separately once it’s back in stock.

Yes, as long as your preorder hasn’t been shipped yet. Once it’s on its way, the standard return process applies.

GIFTS & GIFT CARDS 🎁

Yes, digital gift cards are available in our store.

Yes — digital gift cards include a message field where you can add a short personal note for the recipient.
For physical gifts, this option isn’t available yet, but we’re looking into adding it in the future.

Yes — just tap the heart icon 🩷 on any product page to add it to your Wishlist. You’ll see a confirmation in the top right corner, and you can view your saved items anytime by clicking the Wishlist icon at the bottom left of the screen.

Your Wishlist can also be shared — perfect for hinting gift ideas to friends or family. 🎁

SUSTAINABILITY 🌍

No — we believe in fair and transparent pricing. Shipping is never truly “free” — it’s always included somewhere. By keeping prices honest and charging shipping separately, we avoid hidden costs and over-consumption.

Because free returns encourage over-ordering and unnecessary transport. When return shipping is paid by the customer, it helps reduce waste and emissions while keeping prices fair for everyone.

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